Refund & Return Policy

Last updated: September 16, 2026

At Scrubsy, we want you to be happy with your purchase. If you are not completely satisfied with your order, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be in its original packaging.

• You must provide proof of purchase or your order number.

Non-Returnable Items

Certain items may not be eligible for return for hygiene or safety reasons if they have been opened, used, or worn.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with your order number and clear photos of the item.

We will review the issue and, where appropriate, provide a replacement or refund.

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

Original shipping fees are generally non-refundable unless the return is due to an error on our part or a defective product.

How to Request a Return

To request a return, please contact our customer support team with:

• Your order number

• The reason for the return

• Photos of the product, if applicable

We will provide you with instructions for returning the item if your request is approved.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us through our customer support page or the contact information provided on our website.